Look, we get it - privacy policies can be a real slog to read through. But here's the thing: we've been working with clients for years now, and trust is everything in this business. So we're gonna be upfront with you about what data we collect, why we need it, and what we actually do with it. No corporate double-speak, just the real deal.
Alright, let's break this down. When you reach out to us or work with us, we're gonna need some basic stuff:
- Contact Details: Your name, email, phone number, and address. Pretty standard - can't design your dream space if we can't reach you, right?
- Project Info: Details about what you're looking for - whether it's a residential redesign, commercial build, or urban planning consultation. The more you share, the better we can help.
- Site Data: When you browse our website, we collect some technical stuff like IP addresses, browser type, and which pages you check out. Helps us understand what people are interested in.
- Financial Information: If we're working together, we'll need payment details. But heads up - we use secure third-party processors for this, so we're not storing your credit card info on our servers.
- Communication Records: Emails, phone calls, meeting notes. We keep these so we can reference back to what we discussed and make sure we're all on the same page.
That's basically it. We're not out here collecting random data we don't need - just what helps us do our job better.
So what do we actually DO with all this info? Here's the honest rundown:
- Project Delivery: This is the big one. We use your information to plan, design, and execute your architectural projects. Everything from initial consultations to final delivery.
- Communication: We'll reach out about project updates, schedule changes, or important stuff you need to know. We're not gonna spam you with nonsense.
- Legal Compliance: Sometimes we gotta keep records for regulatory reasons - building codes, permits, that whole bureaucratic thing. Comes with the territory.
- Improving Our Services: We look at patterns and feedback to figure out what's working and what needs tweaking. Always trying to get better at what we do.
- Marketing (But Only If You're Cool With It): Occasionally we might send updates about new services or projects we're proud of. But you can opt out anytime - no hard feelings.
We're not selling your data to random companies or using it for sketchy purposes. That's just not how we roll.
Let's be real - sometimes we need to loop in other folks to get the job done. Here's who might see your info:
- Project Partners: Contractors, engineers, interior designers - basically anyone who's part of making your project happen. They only get what's relevant to their piece of the puzzle.
- Service Providers: Companies that help us run our business - cloud storage, accounting software, email platforms. They're all bound by confidentiality agreements.
- Legal & Regulatory Bodies: If the law requires it or we need permits and approvals, we'll share necessary documentation with government agencies.
- Professional Advisors: Our lawyers, accountants, and insurance providers sometimes need access to project info. It's all protected by professional privilege though.
What we DON'T do: sell your information to marketers, share it with unrelated third parties, or post your project details publicly without permission.
If you've got a sensitive project and need extra confidentiality measures, just let us know. We've worked with high-profile clients before and know how to keep things under wraps.
Security's a big deal for us. We've seen what can happen when firms get sloppy with data protection, and it's not pretty.
Here's what we do to keep your info safe:
- Encrypted storage for all digital files - both in transit and at rest
- Limited access - only team members who need certain info can get to it
- Regular security audits and updates to our systems
- Secure physical storage for paper documents (yeah, we still have some)
- Automatic backups so nothing gets lost
How long do we keep stuff?
Active project data stays with us for the duration of your project plus seven years. That's partly legal requirement, partly practical - sometimes issues come up years later and it's good to have records.
After that retention period, we securely delete or destroy the information. If you want us to delete your data sooner (and we're legally able to), just ask.
This is YOUR information, and you've got rights. Under Canadian privacy laws (we're based in Toronto, remember), here's what you can do:
- Access: Want to see what data we have on you? Just ask. We'll provide it within 30 days.
- Correction: If something's wrong or outdated, let us know and we'll fix it.
- Deletion: Want us to delete your info? We can do that, as long as we're not legally required to keep it.
- Objection: Don't want us using your data for a particular purpose? You can object, and we'll stop unless we have a compelling legal reason to continue.
- Portability: Need your data in a format you can take elsewhere? We can export it for you.
- Withdraw Consent: Changed your mind about something you agreed to? You can withdraw consent anytime.
To exercise any of these rights, shoot us an email at info@aetheronvexquinth.info or give us a ring at (416) 555-0147.
We'll respond as quickly as we can - usually within a couple weeks max. If you're not happy with how we handle your request, you've got the right to file a complaint with the Privacy Commissioner of Canada.
Yeah, we use cookies. But nothing crazy, we promise.
What we're tracking:
- Essential Cookies: These make the site actually work - remembering your preferences, keeping you logged in, that sort of thing.
- Analytics: We use tools to see which pages people visit, how long they stay, where they're coming from. Helps us understand what content is useful and what's just taking up space.
- Performance: Some cookies help us optimize load times and make sure everything runs smoothly.
We don't use advertising cookies or track you across other websites. That's just not our style.
Most browsers let you control cookies through settings. You can block them entirely if you want, though some parts of the site might not work as well.
Sometimes our website links to other sites - maybe suppliers we work with, industry resources, or portfolio examples hosted elsewhere.
Important thing to know: once you click away from our site, you're subject to THEIR privacy policies, not ours. We try to only link to reputable organizations, but we can't control what they do with your data.
If you're using a third-party service we recommended and have privacy concerns, check out their policies directly or ask us for alternatives.
Our services aren't directed at kids under 16, and we don't knowingly collect information from minors without parental consent.
If you're a parent and think we might have information about your child that we shouldn't, please contact us immediately and we'll delete it.
That said, we do work on family homes and educational facilities, so sometimes projects involve spaces for children - but the contracts and communications are always with adults.
Look, privacy laws change, our business evolves, technology advances - so yeah, we might need to update this policy from time to time.
When we make significant changes, we'll let you know via email (if we have your contact info) or by posting a notice on our website. The "last updated" date at the top will always reflect the most recent version.
We'd recommend checking back occasionally, especially if you're a current client or someone we're working with. If you've got questions about any changes, just reach out.
We're based in Toronto, but the internet's a global thing. Some of our service providers (like cloud hosting) might store data on servers outside Canada.
When that happens, we make sure they meet Canadian privacy standards and have proper safeguards in place. Your data's protected by contractual obligations no matter where it physically sits.
If you've got specific concerns about where your data's stored - maybe you're working on a government project with extra restrictions - let us know upfront and we can explore local-only storage options.
Got Questions?
Seriously, if anything in here is confusing or you want more details about how we handle your data, don't hesitate to ask. We'd rather you understand this stuff than just skim through and hope for the best.
Reach us at:
Email: info@aetheronvexquinth.info
Phone: (416) 555-0147
Address: 1245 Queen Street West, Suite 302, Toronto, ON M6J 1J4